Engineering the Wow.
Ready to sprinkle some extra magic into your guest experiences? We engineer guest‑thrilling experiences through smart operations, efficient processes, and strategies that boost your bottom line. Whether you need consultancy or someone to temporarily join your team, let WowWorks help make your vision a reality!
Who We Are
We dive deep into your operations, find the "WOW" factors, and engineer strategies that make every guest smile. WowWorks Consulting is dedicated to helping theme parks, attractions, LBE's and other hospitality destinations deliver unforgettable guest experiences.
We believe that every “WOW” moment is powered by systems, strategy, and thoughtful processes — and we specialize in bringing those elements together.
What We Stand For
We blend imaginative thinking with operational precision. Our work sits at the intersection of fun and function, where guest delight meets business performance.
Our Approach
1. We listen to understand your unique challenges.
2. We design intentionally to elevate both the guest experience and operational flow.
3. We optimize relentlessly to improve throughput, efficiency, and revenue / profits.
4. We collaborate openly with your teams to ensure solutions work.
Our Services
Below are some of our services to help you WOW your guests. If there is a service you are looking for and don't see, let us know!
Store & POS layout optimization
Merchandising strategy
Bespoke ideation and sourcing
Revenue‑per cap & margin improvements
BOH & FOH workflow design
Menu strategy & throughput modeling
Queue & pickup experience
Speed‑of‑service optimization
Revenue‑per cap & margin improvements
Guest journey mapping
Experience storytelling
Touchpoint design
Experience‑to‑revenue alignment
Operational KPIs
Capacity modeling
Profitability analysis
Upsell & conversion strategies
📣Marketing & Sponsorships
Brand Positioning & Messaging
Campaign Strategy & Creative
Guest Segmentation & Targeting
Digital & On‑Site Marketing Integration
Sponsorship Opportunities
Throughput optimization
SOP's
Staffing models & scheduling
Operational audits
Theme Park & Water Park
Design Review
Installation & Maintenance
Operational Review
At WowWorks, we believe every guest interaction is an opportunity for magic. We partner with you to transform your vision into a vibrant reality, ensuring every detail from the grand entrance to the smallest souvenir, contributes to an unforgettable journey.
We WOW to engineer guest‑thrilling experiences through smart, efficient, and imaginative operational strategy.
We ASPIRE to create a world where every experience delivers seamless, joyful, and profitable guest journeys.
We believe that results should be employee & guest centric, improve operational excellence, be revenue-driven, and foster a happy experience for both employee and guest.
Delight — We engineer for joy
Precision — We obsess over details
Creativity — We solve with imagination
Partnership — We collaborate deeply
Impact — We measure what matters
Your Path to Wow
Our Process
Our journey together is a collaborative adventure, engineered to bring your dream to life. We guide you through each phase, ensuring clarity and creativity every step of the way.
Discover & Envision
We uncover your unique potential and help define your vision for an unforgettable guest experience.
Strategize & Design
Crafting bespoke solutions and detailed plans to bring your creative goals and operations to life.
Implement & Elevate
Bringing designs to fruition and ensuring seamless execution for maximum impact.
Our Team
Our team are industry veterans in the hospitality space and have a vast network available to assist as needed in all disciplines pertaining to theme parks, LBE venues, and other various attractions and venues.
Peter Fisk
“Creating unforgettable guest experiences through strategic leadership and operational excellence.”
Peter Fisk brings over 40 years of expertise in the theme park and hospitality industry, holding senior roles such as VP of Merchandise and International Director of In- Park Revenue and Operations partnering with leading brands like SeaWorld, Universal Studios, Six Flags, and Ripley’s Believe It or Not! Known for his balanced leadership approach, he combines strategic vision with practical systems to enhance guest experiences and empower teams. His experience spans new construction, venue design, daily operations, revenue optimization, logistics, retail and F&B development. A passionate mentor and semi-retired, Peter fosters growth and accountability while exploring the world from his home base in Asia.
Don McCoy
"From rides to resorts, a lifetime dedicated to leadership and guest satisfaction.”
Don McCoy is a veteran leader with over 40 years in the theme park and hospitality industry, holding progressive roles in operations and leadership culminating as Park President for multiple properties and resort. His expertise spans park operations, marketing, in-park revenue optimization, strategic planning, executive leadership, financial analysis, green energy initiatives, and capital improvement programs. Don’s leadership extended to indoor water park hotels and zoological parks, deepening his understanding of guest engagement and safety. Now semi-retired in upstate New York, he enjoys family time while continuing to share his insight and passion for innovation and operational excellence.
Randy Barnett
“Where artistry meets functionality to create unforgettable experiences.”
Randy Barnett is a seasoned creative leader with over 30 years in the theme park and hospitality industry, holding roles such as Art Director, Executive Art Director, and Principal Designer. His work spans U.S. and international projects, shaping immersive attractions and themed environments that balance storytelling, functionality, and operational needs. A multidisciplinary designer skilled in photography, graphic design, props, sets, project management, and concept development, Randy brings a collaborative approach and strong artistic vision to every project. Based in Texas, he continues to explore the world with the same curiosity and creativity that fuel his designs.
Will Edwards
"Building world-class experiences through strategic insight and passion.”
Will Edwards is a veteran executive with over 40 years in the global theme park and hospitality industry, holding roles from Merchandise Manager, General Manager, Park President, COO and CEO. His experience spans theme parks, shopping centers, aquariums, and indoor attractions featuring major IPs like Hello Kitty, Mattel, and KidZania. Known for blending commercial insight with hands-on operational expertise, Will has led respected organizations such as Boyds Bears, Six Flags, DFS, and Merlin Entertainment (Legoland & Sea Life Aquariums), mentoring teams and shaping future industry leaders. Based in Asia, he continues to share his expertise while pursuing his passion for travel and exploring cultures worldwide.
Tim Burkhart
"Engineer of thrills, steward of safety, and champion for his community."
Tim Burkhart brings more than 40 years of progressive experience in theme and water park operations, most recently as Corporate Vice President of Maintenance and Construction for Six Flags. He oversaw all maintenance and construction functions across the company’s North American parks and contributed to international developments in Saudi Arabia, Dubai, China, and Mexico. With deep expertise in large‑scale infrastructure, ride procurement, operational management and a leading expert in ride restraint systems, Tim is known for his steady leadership and technical insight. He volunteers extensively with a number of non profit organizations in the Santa Clarita Valley, is an avid cyclist and has been a city Planning Commissioner for over twenty years.
David Fearon
"Transforming complex procurement into seamless delivery for world-class hospitality venues and businesses."
David Fearon is a Shanghai‑based sourcing and manufacturing specialist with deep expertise in premium, design‑led hospitality, residential, and leisure projects. He delivers high‑quality indoor and outdoor furniture, bespoke pieces, and full fit‑outs, managing the entire China execution pipeline—from supplier discovery and engineering to quality control and global logistics. As a single, accountable partner, David brings precision, scale, and certainty to complex procurement. With a passion for sport and travel, David combines family time with pursuits such as hiking, long distance running, and golf.
FAQ
Got questions about how we can make your creative operations sparkle? Wowzer, we've got answers! Ride into our FAQs.
It's all about making your creative processes super efficient and impactful! We help theme parks, attractions, and hospitality venues streamline their operations to deliver truly magical guest experiences. Think seamless guest flow, innovative design implementation, and strategic planning for maximum 'wow' factor.
How long does a typical consulting project take?
Project timelines vary widely depending on the scope and complexity of your needs. We'll work closely with you to define clear milestones and deliver results efficiently.
What kind of results can I expect?
Expect enhanced guest satisfaction, optimized operational efficiency, and a stronger brand presence. Our goal is to help you create lasting impressions and boost your overall success.
Do you work with smaller attractions?
Absolutely! We're passionate about bringing unique experiences to life, regardless of size. Whether you're a boutique hotel or a sprawling theme park, we tailor our services to fit your specific needs and budget, ensuring every project gets the WowWorks touch.
How do we begin a partnership?
It's simple! Just reach out to us through our contact form or WhatsApp. We'd love to chat about your vision and how WowWorks Consulting can help you achieve it.
Let's Build Your Next Wow Moment
Ready to create something truly amazing? Whether you’re optimizing a single attraction or reimagining an entire destination, we’re here to help.
